I am renovating how can I get a service line or pole relocated?

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• I would like to report a Fault.

  Please call our 24 hour emergency line should you have any of the following faults: A Hanging/Damaged Meter Low service line/fallen service line Broken service line Broken pole Power fluctuations Power outage  Electrical fire

• I am about to commence construction and have requested that a pole be relocated on my property. How long will this take?

  The initial investigation will be carried out within 2-3 business days after which a technician will contact you regarding your request.

• How long will it take for my service to be get reconnected?

  Your service will be reconnected within 1-2 business days.

• I want to have my service reconnected, what should I do?

  Once we are able to identify you as the property owner based on our records, you must present a valid ID card and the meter number to request the reconnection of a service. However, if you are not identified as the owner, you need to provide a copy ...

• How can I get my account balance?

  Please sign up for our free MyAccount service for online access to your electricity account. Sign up at https://myaccount.lucelec.com or call our automated enquiry line at 457-4433. ​