I am about to commence construction and have requested that a pole be relocated on my property. How long will this take?

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• How long will it take for my damaged claim to be addressed?

  Claims are investigated within 2-3 working days. However, depending on the volume on hand your claim will be addressed in the order it was received. Correspondence will be issued to the customer regarding their claim after an investigation.

• How long will it take for my service to be get reconnected?

  Your service will be reconnected within 1-2 business days.

• I am renovating how can I get a service line or pole relocated?

  Please complete associated form here. 

• I want to apply for electricity but the land owner is deceased. Can I still get connected?

  Yes, you can get connected. You need to present the land register and other documents requested. However, an investigation has to first be carried out before approval is granted for the connection. a) Where the land owner dies leaving a Will. - Copy ...

• How long after applying for a new connection will I receive power?

  LUCELEC will seek to provide your electricity supply within 1-2 business days following your completed application and payment of the stated deposit. ​ Should there be a need for additional requirements for example pole or line extension, tree ...