Once we are able to identify you as the property owner based on our records, you must present a valid ID card and the meter number to request the reconnection of a service. However, if you are not identified as the owner, you need to provide a copy ...
Yes, you can get connected. You need to present the land register and other documents requested. However, an investigation has to first be carried out before approval is granted for the connection. a) Where the land owner dies leaving a Will. - Copy ...
For a Three Phase Connection, a site visit is first conducted. You will then be informed of the security deposit. Your connection will then be done within 24 business hours once the Security Deposit is paid.
Claims are investigated within 2-3 working days. However, depending on the volume on hand your claim will be addressed in the order it was received. Correspondence will be issued to the customer regarding their claim after an investigation.