How long will it take for my damaged claim to be addressed?

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• My appliance was damaged by a power fluctuation. How do I file a claim?

  You must report your claim by completing the associated form here.

• I am about to commence construction and have requested that a pole be relocated on my property. How long will this take?

  The initial investigation will be carried out within 2-3 business days after which a technician will contact you regarding your request.

• How long will it take for my service to be get reconnected?

  Your service will be reconnected within 1-2 business days.

• What happens if I have already repaired the damaged appliance? Will I be compensated?

  If the appliance is already repaired, receipts should be provided during investigations. The company will compensate you only if liability is accepted after the investigation.

• I am applying for a Three Phase Connection, how long will it take to get power?

  For a Three Phase Connection, a site visit is first conducted. You will then be informed of the security deposit. Your connection will then be done within 24 business hours once the Security Deposit is paid.