I am applying for a Three Phase Connection, how long will it take to get power?

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• How long after applying for a new connection will I receive power?

  LUCELEC will seek to provide your electricity supply within 1-2 business days following your completed application and payment of the stated deposit. ​ Should there be a need for additional requirements for example pole or line extension, tree ...

• I requested a disconnection of my service. When will it be done?

  A Single Phase supply will be disconnected within 24 hours. A Three Phase connection will be disconnected within 3 working days.

• Do I need to pay my Security Deposit in full to receive a connection?

  Yes, your Security Deposit must be paid in full to receive a connection. 

• How long will it take for my service to be get reconnected?

  Your service will be reconnected within 1-2 business days.

• When is my security deposit refunded?

  The deposit and interest are refundable once the service is no longer required.  A full refund is provided once all outstanding bills have been paid. Should your account be in arrears the deposit and interest will be applied to your account to pay ...