What happens if I have already repaired the damaged appliance? Will I be compensated?

• Related Articles

• Will LUCELEC accept liability if my equipment was damaged during a storm?

  LUCELEC shall not accept liability for any damages incurred during a storm or any other acts of nature. 

• My appliance was damaged by a power fluctuation. How do I file a claim?

  You must report your claim by completing the associated form here.

• How long will it take for my damaged claim to be addressed?

  Claims are investigated within 2-3 working days. However, depending on the volume on hand your claim will be addressed in the order it was received. Correspondence will be issued to the customer regarding their claim after an investigation.

• I want to apply for electricity but the land owner is deceased. Can I still get connected?

  Yes, you can get connected. You need to present the land register and other documents requested. However, an investigation has to first be carried out before approval is granted for the connection. a) Where the land owner dies leaving a Will. - Copy ...

• How will the Security Deposit be refunded?

  Your Security Deposit will be refunded via your bank. Your banking details will be required to process your refund.  Be sure to provide us with the following in order to do so: Bank Name  Account Type  Account Number Name On The Account  Location At ...