My appliance was damaged by a power fluctuation. How do I file a claim?

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• I would like to report a Fault.

  Please call our 24 hour emergency line should you have any of the following faults: A Hanging/Damaged Meter Low service line/fallen service line Broken service line Broken pole Power fluctuations Power outage  Electrical fire

• What happens if I have already repaired the damaged appliance? Will I be compensated?

  If the appliance is already repaired, receipts should be provided during investigations. The company will compensate you only if liability is accepted after the investigation.

• How long will it take for my damaged claim to be addressed?

  Claims are investigated within 2-3 working days. However, depending on the volume on hand your claim will be addressed in the order it was received. Correspondence will be issued to the customer regarding their claim after an investigation.

• What are the fault report contact numbers?

  Castries (Cap Estate to Dennery on the East Coast and Canaries on the West Coast)  Telephone number - (758) 452-2165 Vieux-Fort (Micoud to Bouton)  Telephone number - (758) 454-6617

• I am applying for a Three Phase Connection, how long will it take to get power?

  For a Three Phase Connection, a site visit is first conducted. You will then be informed of the security deposit. Your connection will then be done within 24 business hours once the Security Deposit is paid.