When is my security deposit refunded?

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• How soon after disconnection will I receive a refund of my deposit?

  • Deposit will be refunded only after the account is final billed and cleared of any outstanding amounts. • The refund process takes 3 weeks minimum

• How will the Security Deposit be refunded?

  Your Security Deposit will be refunded via your bank. Your banking details will be required to process your refund.  Be sure to provide us with the following in order to do so: Bank Name  Account Type  Account Number Name On The Account  Location At ...

• Do I need to pay my Security Deposit in full to receive a connection?

  Yes, your Security Deposit must be paid in full to receive a connection. 

• Terms & Conditions of a Pay Arrangement

  Terms & Conditions • Authorized Persons Only: This request for payment arrangement must be made by the customer / account holder, or an individual authorized to act on the customer / account holder's behalf. •     Regular Bills Must Still Be Paid: In ...

• Do I have to pay a reconnection fee if I requested a disconnection of my supply?

  There is no reconnection fee if your account was disconnected by request. However, for reconnection of the service; • There must be a deposit on the account  • Outstanding bills should also be settled