Terms & Conditions of a Pay Arrangement

Terms & Conditions

• Authorized Persons Only: This request for payment arrangement must be made by the customer / account holder, or an individual authorized to act on the customer / account holder's behalf.

•     Regular Bills Must Still Be Paid: In addition to the payment arrangement agreed, current and future charges must be paid by the stated due date for the duration of the plan.

•     Payment Arrangement Is Not Guaranteed:  Requests will first be reviewed for eligibility and acceptance.  Estimated processing time is one to two business days.

•     Failure to Maintain Payment Arrangement Will Result in Service Disconnection:

Once a payment arrangement is approved, failure to comply will result in cancellation of said payment arrangement . Following cancellation, the account will be subject to disconnection of service without further notice and the full balance on the account, including reconnection fee will become due and must be paid for restoration of the electricity supply.

•    Payment Must Be On Account By Due Date: Please note that there may be payment processing delays when making payments through a third party agent like banks or credit unions.

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• Do I have to pay a reconnection fee if I requested a disconnection of my supply?

  There is no reconnection fee if your account was disconnected by request. However, for reconnection of the service; • There must be a deposit on the account  • Outstanding bills should also be settled

• I am unable to pay the full arrears amount, can I still get reconnected?

  Yes, you can.    1.  Complete the Payment Arrangement Request form to request a payment arrangement plan. OR 2.  Call or WhatsApp the Credit Control Section at 717-9751, 728-9754 or 728-9755 for assistance.

• Can I request a change to my existing Payment Arrangement?

  Yes. You can request a change to your existing pay arrangement at least two business days before the due date.

• I have been disconnected because my bills have not been paid, how can I get reconnected?

  Payment of the full arrears amount and the reconnection fee of $24.75 (XCD) is required for the reconnection of your service.

• After paying the reconnection fee and arrears, when will I be reconnected?

  Your electricity supply will be reconnected within 24 hours after payment of the arrears and reconnection fee. If payment is made after close of business at 4:00 p.m. on a weekday, reconnection will be done on the next business day