Do I have to pay a reconnection fee if I requested a disconnection of my supply?

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• Terms & Conditions of a Pay Arrangement

  Terms & Conditions • Authorized Persons Only: This request for payment arrangement must be made by the customer / account holder, or an individual authorized to act on the customer / account holder's behalf. •     Regular Bills Must Still Be Paid: In ...

• When is my security deposit refunded?

  The deposit and interest are refundable once the service is no longer required.  A full refund is provided once all outstanding bills have been paid. Should your account be in arrears the deposit and interest will be applied to your account to pay ...

• I have been disconnected because my bills have not been paid, how can I get reconnected?

  Payment of the full arrears amount and the reconnection fee of $24.75 (XCD) is required for the reconnection of your service.

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• Under what circumstances will my electricity supply be disconnected?

  LUCELEC will disconnect service in these situations: At the customer's request. This may be done in writing or in person at our Administrative offices in Sans Souci, Rodney Bay or Vieux-Fort. Proper picture identification is required to process the ...