How soon after disconnection will I receive a refund of my deposit?

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• How will the Security Deposit be refunded?

  Your Security Deposit will be refunded via your bank. Your banking details will be required to process your refund.  Be sure to provide us with the following in order to do so: Bank Name  Account Type  Account Number Name On The Account  Location At ...

• When is my security deposit refunded?

  The deposit and interest are refundable once the service is no longer required.  A full refund is provided once all outstanding bills have been paid. Should your account be in arrears the deposit and interest will be applied to your account to pay ...

• How long after applying for a new connection will I receive power?

  LUCELEC will seek to provide your electricity supply within 1-2 business days following your completed application and payment of the stated deposit. ​ Should there be a need for additional requirements for example pole or line extension, tree ...

• Do I need to pay my Security Deposit in full to receive a connection?

  Yes, your Security Deposit must be paid in full to receive a connection. 

• Do I have to pay a reconnection fee if I requested a disconnection of my supply?

  There is no reconnection fee if your account was disconnected by request. However, for reconnection of the service; • There must be a deposit on the account  • Outstanding bills should also be settled