How will the Security Deposit be refunded?

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• When is my security deposit refunded?

  The deposit and interest are refundable once the service is no longer required.  A full refund is provided once all outstanding bills have been paid. Should your account be in arrears the deposit and interest will be applied to your account to pay ...

• How soon after disconnection will I receive a refund of my deposit?

  • Deposit will be refunded only after the account is final billed and cleared of any outstanding amounts. • The refund process takes 3 weeks minimum

• What is required when reporting a fault?

  When reporting a fault please provide: 1. Name 2. Contact number 3. Location of the fault ​

• What if the Permanent Certificate is not in the Account Holder's name?

  The E.I. Certificate must be in the Account Holder's name and should be spelt accurately. If not, we will not proceed with creating the account. Please refer to the Ministry of Infrastructure for any updates to the E.I. Certificate. 

• Do I need to pay my Security Deposit in full to receive a connection?

  Yes, your Security Deposit must be paid in full to receive a connection.