Will LUCELEC accept liability if my equipment was damaged during a storm?

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• What happens if I have already repaired the damaged appliance? Will I be compensated?

  If the appliance is already repaired, receipts should be provided during investigations. The company will compensate you only if liability is accepted after the investigation.

• How long will it take for my damaged claim to be addressed?

  Claims are investigated within 2-3 working days. However, depending on the volume on hand your claim will be addressed in the order it was received. Correspondence will be issued to the customer regarding their claim after an investigation.

• My appliance was damaged by a power fluctuation. How do I file a claim?

  You must report your claim by completing the associated form here.

• LUCELEC Hurricane Tips

  See recommended LUCELEC Hurricane Tips ​ ​ ​ ​

• Under what circumstances will my electricity supply be disconnected?

  LUCELEC will disconnect service in these situations: At the customer's request. This may be done in writing or in person at our Administrative offices in Sans Souci, Rodney Bay or Vieux-Fort. Proper picture identification is required to process the ...