What is required when reporting a fault?

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• What are the fault report contact numbers?

  Castries (Cap Estate to Dennery on the East Coast and Canaries on the West Coast)  Telephone number - (758) 452-2165 Vieux-Fort (Micoud to Bouton)  Telephone number - (758) 454-6617

• What do I need to report a faulty streetlight?

  All reports of defective streetlights are to be directed to the Electrical Department of the Ministry of Infrastructure at 468-4322. The report must include your contact information, the pole number and its location.

• How will the Security Deposit be refunded?

  Your Security Deposit will be refunded via your bank. Your banking details will be required to process your refund.  Be sure to provide us with the following in order to do so: Bank Name  Account Type  Account Number Name On The Account  Location At ...

• I would like to report a Fault.

  Please call our 24 hour emergency line should you have any of the following faults: A Hanging/Damaged Meter Low service line/fallen service line Broken service line Broken pole Power fluctuations Power outage  Electrical fire

• My appliance was damaged by a power fluctuation. How do I file a claim?

  You must report your claim by completing the associated form here.