Why was I asked to pay an additional amount to extend a connection to my home?

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• Do I need to pay my Security Deposit in full to receive a connection?

  Yes, your Security Deposit must be paid in full to receive a connection. 

• How long after applying for a new connection will I receive power?

  LUCELEC will seek to provide your electricity supply within 1-2 business days following your completed application and payment of the stated deposit. ​ Should there be a need for additional requirements for example pole or line extension, tree ...

• I may need a pole to facilitate my connection. Do I have to pay for the pole?

  For a Domestic account LUCELEC will plant a maximum of three poles to facilitate the connection. Please note this does not apply to developmental properties. For a Commercial account you will be required to pay for all relevant infrastructure to ...

• When is my security deposit refunded?

  The deposit and interest are refundable once the service is no longer required.  A full refund is provided once all outstanding bills have been paid. Should your account be in arrears the deposit and interest will be applied to your account to pay ...

• How will the Security Deposit be refunded?

  Your Security Deposit will be refunded via your bank. Your banking details will be required to process your refund.  Be sure to provide us with the following in order to do so: Bank Name  Account Type  Account Number Name On The Account  Location At ...