I may need a pole to facilitate my connection. Do I have to pay for the pole?

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• Why was I asked to pay an additional amount to extend a connection to my home?

  Should your premises be more than one hundred and thirty-five feet (135ft) from the nearest pole on the distribution system, the existing line may need to be extended. The cost of extending the distribution line will be estimated and you will be ...

• I am applying for a Three Phase Connection, how long will it take to get power?

  For a Three Phase Connection, a site visit is first conducted. You will then be informed of the security deposit. Your connection will then be done within 24 business hours once the Security Deposit is paid. 

• Do I need to pay my Security Deposit in full to receive a connection?

  Yes, your Security Deposit must be paid in full to receive a connection. 

• How long after applying for a new connection will I receive power?

  LUCELEC will seek to provide your electricity supply within 1-2 business days following your completed application and payment of the stated deposit. ​ Should there be a need for additional requirements for example pole or line extension, tree ...

• What do I need to report a faulty streetlight?

  All reports of defective streetlights are to be directed to the Electrical Department of the Ministry of Infrastructure at 468-4322. The report must include your contact information, the pole number and its location.