I am unable to pay the full arrears amount, can I still get reconnected?

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• Terms & Conditions of a Pay Arrangement

  Terms & Conditions • Authorized Persons Only: This request for payment arrangement must be made by the customer / account holder, or an individual authorized to act on the customer / account holder's behalf. •     Regular Bills Must Still Be Paid: In ...

• Can I request a change to my existing Payment Arrangement?

  Yes. You can request a change to your existing pay arrangement at least two business days before the due date.

• I have been disconnected because my bills have not been paid, how can I get reconnected?

  Payment of the full arrears amount and the reconnection fee of $24.75 (XCD) is required for the reconnection of your service.

• After paying the reconnection fee and arrears, when will I be reconnected?

  Your electricity supply will be reconnected within 24 hours after payment of the arrears and reconnection fee. If payment is made after close of business at 4:00 p.m. on a weekday, reconnection will be done on the next business day

• When is my security deposit refunded?

  The deposit and interest are refundable once the service is no longer required.  A full refund is provided once all outstanding bills have been paid. Should your account be in arrears the deposit and interest will be applied to your account to pay ...