I made a payment on the wrong account, how can I get this reversed?

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• I have a temporary connection. How can I request a permanent connection?

  You need a valid Chief Electrical Inspector’s certificate along with valid ID to request your temporary connection be made permanent. Complete this form here.

• Can I authorize someone to apply for electricity on my behalf?

  Yes. We will require a signed and dated authorization letter addressed to LUCELEC along with valid ID for both parties.

• How can I get my account balance?

  Please sign up for our free MyAccount service for online access to your electricity account. Sign up at https://myaccount.lucelec.com or call our automated enquiry line at 457-4433. ​

• I am unable to pay the full arrears amount, can I still get reconnected?

  Yes, you can.    1.  Complete the Payment Arrangement Request form to request a payment arrangement plan. OR 2.  Call or WhatsApp the Credit Control Section at 717-9751, 728-9754 or 728-9755 for assistance.

• I have been disconnected because my bills have not been paid, how can I get reconnected?

  Payment of the full arrears amount and the reconnection fee of $24.75 (XCD) is required for the reconnection of your service.